Your customers will make or break the success of your business. Happy customers keep coming back and spending more money, while unsatisfied customers will cause significant damage to your reputation. In fact, an unhappy customer will tell up to 15 people about their poor experience. Negative interactions spread twice as
In a world where everything has gone digital, phone support still plays a vital role in providing excellent customer service. According to a recent study, 48% of consumers say they prefer to communicate with companies on the phone. Furthermore, 75% of people say they want human interaction for customer support.
Human resources is a critical aspect of any business. Historically, HR departments were reserved for larger organizations. Small businesses might just have a bookkeeper handle HR responsibilities. But today, businesses of all shapes and sizes can leverage HR outsourcing to perform these crucial tasks. Large businesses can use HR outsourcing
Customers are the lifeblood of any business. That’s why customer relationship management (CRM) tools have become so popular. CRM software improves sales log communication, lead management, and even helps with marketing campaigns. Historically, CRM software was only used by large businesses and enterprises. But today, CRM has evolved to fit
The days of employees needing to punch a time card or paper attendance sheet are long behind us. Like most business functions, modern time tracking and attendance systems have gone digital. Accurately tracking employee hours is crucial for every business, both large and small. Inaccurate and outdated processes could cost